What’s the order process from Shanghai Janoyo Co.,Ltd?
The process of a foreign customer placing an order with Shanghai Janoyo Co.,Ltd can be divided into the following main steps:
- Inquiry: The foreign customer will first send an inquiry letter or seek product and pricing information through other channels. Before replying to the customer, ensure a clear understanding of their requirements and provide detailed quotations and product information.
- Quotation confirmation: Upon receiving your company’s quotation, the customer may request further confirmation or raise questions. Respond promptly to the customer’s inquiries, address their concerns, and provide additional information or modify the quotation if necessary.
- Contract signing: Once both parties reach an agreement on product specifications, pricing, delivery terms, etc., your company and the customer can sign a formal sales contract. Ensure that the contract clearly defines the rights and responsibilities of both parties and complies with relevant international trade regulations.
- Payment arrangements: The customer makes payment according to the agreed payment method and conditions stated in the contract. Your company can provide the necessary payment information, including bank account details, payment methods, etc.
- Production and delivery: Upon receiving the customer’s payment, your company starts production and arranges delivery based on the agreed delivery time in the contract. Ensure timely production and delivery of the products and provide necessary shipping documents and tracking information.
- Logistics and transportation: Your company can negotiate with the customer to select suitable logistics and transportation methods, ensuring the safe transportation of the goods to the customer’s designated destination. Provide necessary export documents and transportation insurance to ensure the safety and compliance of the goods.
- After-sales service: Once the customer receives the goods, your company can follow up to confirm their satisfaction and address any issues or complaints that may arise. Provide timely after-sales support and service to maintain customer relationships and build a good reputation.
